Privacy Policy

1. Introduction

CarRentalAssist is an independent car rental assistance service that helps customers find and manage car rentals across the United States and Canada. We are not affiliated with any car rental brands, airlines, travel companies, or government entities.

This Privacy Policy explains how we handle your personal information when you contact us via phone, email, or through our website. We are committed to protecting your privacy and being transparent about our data practices.

2. Information We Collect

We collect information that you voluntarily provide to us when seeking car rental assistance:

2.1 Information You Provide Directly

• Contact Information: Name, phone number, email address when you contact us
• Rental Requirements: Location, dates, vehicle preferences, special needs
• Communication Details: Records of phone conversations, emails, or messages
• Service Feedback: Any feedback or comments you provide about our service

2.2 Information Collected During Phone Calls

When you call our assistance line:

• We may record your phone number through caller ID
• We take notes about your rental needs to provide better service
• We do not record phone conversations without explicit consent

2.3 Automatically Collected Information

When you visit our website:

• Technical Data: IP address, browser type, device information
• Usage Data: Pages visited, time spent, referral sources
• Cookies: We use minimal cookies for basic website functionality

3. How We Use Your Information

We use the information we collect for the following purposes:

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

4.1 Service Providers

We may share information with trusted service providers who assist us in operating our business, such as:

• Telephone service providers
• Email service providers
• Website hosting services

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement reasonable security measures to protect your personal information:

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

• Contact Information: Retained for 2 years after last contact
• Service Records: Retained for 3 years for customer service purposes
• Website Logs: Retained for 90 days for security monitoring
• Legal Requirements: Retained as required by applicable laws

After the retention period expires, we securely delete or anonymize your personal information.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate.

7.2 Deletion

You may request deletion of your personal information, subject to certain legal exceptions.

7.3 Opt-Out

You can opt out of non-essential communications at any time by contacting us.

7.4 Do Not Track

Our website does not respond to Do Not Track signals as we do not engage in cross-site tracking.

8. Cookies and Tracking Technologies

We use minimal cookies on our website:

8.1 Essential Cookies

These are necessary for the website to function properly and cannot be switched off.

8.2 Analytics Cookies

We use basic analytics to understand how visitors use our website and improve user experience.

8.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. However, disabling essential cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites, such as car rental companies or travel resources. This Privacy Policy applies only to our services. We are not responsible for the privacy practices of other websites.

We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Material changes will be communicated through our website or via email if we have your contact information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: